Case Study: Building a New HR Team for a Leading Organisation

Case Study: Building a New HR Team for a Leading Organisation in the Facilities Management Sector

Consultant Team: Jodie Hayden & Lucy-Emma

Background

A prominent organisation within the facilities management sector partnered with Wade Macdonald to recruit four key members for its HR team as part of a transformative initiative. This new client relationship was developed by Jodie Hayden, who leveraged her strong professional network to re-establish contact with a former stakeholder she had successfully supported in the past.

The roles required were:

• Payroll and Benefits Co-ordinator
• HR Administrator
• HR Co-ordinator
• Payroller

These positions were critical to the success of the organisation’s HR transformation, requiring a unique combination of technical expertise and cultural alignment. A key challenge was the predominantly office-based nature of the roles, which significantly reduced the available talent pool in an already competitive market.

Brief

Jodie and Lucy-Emma conducted in-depth consultations with the client to understand the detailed requirements and nuances of each role. A clear recruitment timeline was agreed upon, with the four positions to be filled over two carefully managed phases within a three-month period.

Methodology

A tailored and collaborative recruitment strategy addressed the complexity of the brief and delivered the desired results:

• Comprehensive Consultation: Jodie and Lucy-Emma engaged in detailed discussions with key stakeholders to clarify both technical requirements and the critical cultural fit needed for the organisation.
• Targeted Candidate Engagement: Overcoming the challenge of a reduced talent pool due to the office-based nature of the roles required a multi-channel approach, including LinkedIn outreach, specialist job board advertising, and proactive searches to identify both active and passive candidates.
• Thorough Screening: Candidates were rigorously evaluated for their technical skills and ability to integrate into the organisation’s culture, ensuring they could meet the complex demands of these positions.
• Phased Delivery: Recruitment was split into two phases, prioritising the most urgent positions first while maintaining focus on delivering strong candidates for the second phase.

Outcome

All four roles were successfully filled within the agreed three-month timeline. Despite the reduced candidate pool, Wade Macdonald was able to identify and secure high-calibre individuals who seamlessly integrated into the HR team, bringing both technical proficiency and cultural alignment.